Privacy Policy

1. Introduction

Travonexa Nepal Private Limited (“Travonexa”, “Company”, “we”, “our” or “us”) is a Travel Services Distribution Company specializing in business-to-business (B2B) travel distribution solutions. Through our website, www.travonexa.com.np, we provide travel agencies, distributors, corporate clients and authorized business partners with access to travel products and related booking services.

Our services may include domestic and international flight bookings, hotel reservations, holiday packages and other travel-related products offered through our platform and authorized service providers.

We recognize the importance of protecting personal information and maintaining the confidentiality of business information entrusted to us.

This Privacy Policy explains how we collect, use, process, store, disclose and protect personal and business information when you visit our website, register an account, use our B2B platform, make a booking or interact with our services.

By accessing or using our website and services, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for specific processing activities, we will obtain the necessary consent.

2. Scope of This Privacy Policy

This Privacy Policy applies to the following categories of users:

  • Registered travel agencies and distributors.
  • B2B business partners and corporate clients.
  • Individual customers and passengers.
  • Guest users accessing our website or booking services.
  • Authorized representatives of registered agencies.
  • Individuals contacting us for business enquiries, customer support or other services.

This policy covers information collected through our website, booking platform, agency registration process, customer communications and other interactions directly related to our services.

3. Information We Collect

We collect information necessary to provide travel services, manage business relationships, process transactions, maintain platform security and comply with applicable legal obligations.

3.1. B2B Agency Registration Information

When a travel agency, distributor or corporate client registers on our platform, we may collect the following information:

  • Agency or business name.
  • Proprietor's, director's or authorized representative's name.
  • Company registration number and registration certificate.
  • Permanent Account Number (PAN), VAT number or other applicable tax identification details.
  • Registered office and business address.
  • Country, province, district, city and postal code.
  • Contact number and business email address.
  • Authorized contact person's details.
  • Username and account authentication information.
  • Profile photograph, where required.
  • Business verification and KYC documents, where applicable.
  • Bank account and payment-related information, where necessary.
  • Agency account activity and booking history.
  • Wallet deposits, transaction records and applicable credit information.

This information is used to verify business accounts, establish commercial relationships and provide access to our B2B travel distribution platform.

3.2. Individual Customer Information

When an individual registers for or uses our services, we may collect:

  • Full name.
  • Mobile number.
  • Email address.
  • Account identification and login information.
  • Travel preferences and requirements.
  • Booking history and itinerary details.
  • Customer support communications.

3.3. Guest User Information

Users who access our website without creating an account may be required to provide their name, email address, mobile number and other information necessary to respond to enquiries or complete requested bookings.

3.4. Passenger and Travel Information

To facilitate travel bookings and related services, we may collect:

  • Passenger's full name.
  • Date of birth, where required.
  • Gender, where required by the relevant service provider.
  • Nationality, where required.
  • Passport number, issuing country and expiry date.
  • Visa information and other travel document details, where applicable.
  • Student identification or labour identification details, where required for eligible travel services.
  • Travel itinerary and booking reference numbers.
  • Special assistance requests and relevant travel preferences.

We collect passport, visa and other travel document information only where reasonably necessary to complete bookings, verify eligibility, comply with applicable requirements or provide requested travel services. Users and authorized agencies must ensure that passenger information submitted to our platform is accurate and provided with the appropriate authority.

3.5. Payment and Transaction Information

Depending on the services used, we may collect or maintain:

  • Transaction reference numbers.
  • Payment amounts, currencies, dates and statuses.
  • Wallet deposits and booking deductions.
  • Refund and cancellation records.
  • Bank transfer references.
  • Agency account balances.
  • Applicable credit limits and outstanding balances.
  • Invoices and tax-related records.
  • Payment gateway transaction identifiers.

Payments may be processed through third-party payment gateways, banks and other authorized financial service providers. We do not intentionally store complete payment card details or card security codes on our systems unless specifically required under an authorized and compliant payment arrangement.

3.6. Technical and Website Usage Information

When you visit our website or use our platform, we may collect technical information, including:

  • IP address.
  • Browser type and version.
  • Device and operating system information.
  • Login timestamps and session details.
  • Pages visited and website interactions.
  • Cookies and similar technologies.
  • Security logs and information relating to suspected unauthorized activity.

This information helps us maintain platform functionality, improve performance, troubleshoot technical issues and protect our systems.

4. How We Use Your Information

Travonexa Nepal Private Limited may use collected information for the following purposes:

4.1. Account Management

To create, verify and maintain customer accounts, agency profiles and business partner accounts.

4.2. Business Verification

To verify agency registration details, tax identification information, authorized representatives and supporting documents.

4.3. Travel Services Distribution

To facilitate domestic and international flight bookings, hotel reservations, holiday packages and other travel services available through our platform.

4.4. Booking Administration

To process reservations and communicate booking confirmations, ticket details, itinerary changes, cancellations and refund updates.

4.5. Financial Management

To maintain wallet records, process payments, reconcile transactions, administer applicable credit facilities and maintain invoices.

4.6. Customer Support

To respond to enquiries, resolve booking issues, investigate complaints and provide technical assistance.

4.7. Platform Improvement

To improve website performance, booking functionality, technology infrastructure and user experience.

4.8. Security and Fraud Prevention

To detect suspicious activity, prevent unauthorized access and protect customers, agencies, business partners and our systems.

To comply with applicable laws, taxation requirements, accounting obligations and lawful requests from competent authorities.

4.10. Business Communications and Marketing

To communicate service updates, new products, promotional offers and business opportunities, subject to applicable law and required consent.

We will use personal information for specified and lawful purposes and seek an appropriate legal basis for the relevant processing activity.

Depending on the circumstances and applicable law, we may process personal information where:

  • The individual has provided consent, where required.
  • Processing is necessary to fulfill a booking or provide a requested service.
  • Processing is necessary to establish or administer a business relationship.
  • Processing is required to comply with legal or regulatory obligations.
  • Processing is necessary for legitimate business purposes, where permitted by applicable law.

Our privacy practices are intended to comply with applicable Nepalese legislation, including the Privacy Act, 2075 (2018), where applicable.

6. Sharing and Disclosure of Information

Travonexa Nepal Private Limited does not sell or rent personal information to third parties for their independent marketing purposes.

However, we may share relevant information with authorized third parties when necessary to provide our services, operate our platform or fulfil legal obligations.

6.1. Airlines and Travel Service Providers

We may share passenger and booking information with airlines, hotel operators, travel consolidators, global distribution systems (GDS), booking API providers and other relevant travel suppliers to facilitate reservations and provide requested services.

6.2. Payment Service Providers

Relevant transaction information may be shared with banks, payment gateways, payment processors and other authorized financial service providers for payment processing, reconciliation, refunds and fraud prevention.

6.3. Technology and Infrastructure Providers

We may engage website hosting companies, cloud service providers, software developers, IT support providers, cybersecurity specialists and other technology partners to operate and maintain our systems.

6.4. Authorized Travel Agencies and Business Partners

Where a booking is made or administered through a registered agency or authorized business partner, we may share relevant information with that party to facilitate the booking and provide associated services.

6.5. Government and Regulatory Authorities

We may disclose information where required by applicable law, a valid legal order or a lawful request from a competent government, judicial or regulatory authority.

6.6. Corporate Transactions

In the event of a merger, restructuring, acquisition or transfer of business assets, relevant information may be transferred as part of the transaction, subject to applicable legal requirements and appropriate safeguards.

We take reasonable steps to ensure that recipients are authorized to receive the information and are subject to appropriate confidentiality and data protection obligations.

7. B2B Agency Accounts, Wallets and Credit Facilities

Travonexa provides business-oriented travel booking and distribution solutions to registered travel agencies, distributors and authorized business partners.

7.1. Agency Registration and Verification

Agencies must provide accurate and complete registration information and ensure that submitted documents are genuine and valid. We may request additional documents to verify business identity, registration status, tax information, authorized representatives or other relevant details. Account access may be restricted or suspended where verification requirements are not satisfied, subject to applicable law and contractual obligations.

7.2. Account Security

Registered users are responsible for maintaining the confidentiality of their login credentials and preventing unauthorized use of their accounts. Users must notify Travonexa promptly if they suspect unauthorized access, compromised credentials or suspicious transactions.

7.3. Wallet and Transaction Records

Where wallet functionality is available, we may maintain records of deposits, booking deductions, refunds, transaction references, invoices and other account activities. These records may be used for reconciliation, customer support, dispute resolution, financial administration and compliance purposes.

7.4. Credit Facilities

Where credit facilities are offered to eligible business partners, we may process relevant business information, transaction history, payment records and credit-utilization information to assess eligibility, establish limits and administer outstanding obligations. Credit facilities are subject to separate contractual terms, eligibility criteria and applicable laws.

7.5. Agency Responsibility for Passenger Information

A registered agency must ensure that it has the appropriate authority and lawful basis to provide passenger information to Travonexa. Agencies must take reasonable steps to ensure that the information submitted is accurate, relevant and limited to what is necessary for the requested travel service.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, improve user experience and understand website usage.

These technologies may be used to:

  • Maintain login sessions.
  • Remember user preferences.
  • Support website security and authentication.
  • Improve website performance.
  • Analyze visitor activity and usage trends.
  • Support marketing activities, where applicable.

Users may manage cookies through their browser settings or any cookie preference controls provided on our website. Disabling certain cookies may affect the functionality of some website features. Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

9. Data Security

Travonexa Nepal Private Limited takes reasonable technical and organizational measures to protect personal and business information against unauthorized access, disclosure, alteration, loss, misuse or destruction.

Depending on the systems and information involved, these measures may include:

  • HTTPS encryption for information transmitted through our website.
  • Role-based access controls.
  • Secure authentication and password protection.
  • Security monitoring and access logs.
  • Secure server and database configurations.
  • Restricted access to passenger and agency documents.
  • Backup and recovery procedures.
  • Periodic security reviews and vulnerability remediation.

Access to personal information is intended to be restricted to authorized personnel and service providers who require it for legitimate business purposes. However, no electronic transmission or storage system can be guaranteed to be completely secure. If a security incident occurs, we will take appropriate steps to investigate and address it and provide any notifications required by applicable law.

10. Data Retention

We retain personal and business information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal and regulatory requirements.

Retention periods may depend on:

  • The duration of an account or business relationship.
  • Booking, cancellation and refund requirements.
  • Accounting and taxation obligations.
  • Legal and regulatory recordkeeping requirements.
  • Dispute resolution and fraud prevention needs.
  • Security, audit and compliance requirements.

When information is no longer required, we will take reasonable steps to delete it, anonymize it or securely dispose of it, subject to applicable retention obligations. Certain financial and transaction records may need to be retained after an account is closed.

11. International Data Transfers

Travel services may involve airlines, hotels, payment providers, technology providers and other service providers located outside Nepal.

Accordingly, personal information may be transferred to or processed in another country when necessary to fulfil bookings, operate our platform or provide requested services.

We will seek to ensure that such transfers are conducted lawfully and that appropriate safeguards are applied where required by applicable law.

Users should be aware that privacy laws in other countries may differ from those applicable in Nepal.

12. Promotional Communications

Travonexa may send essential service communications relating to account management, booking confirmations, payments, cancellations, refunds, security alerts and other operational matters.

We may also communicate promotional information concerning:

  • Airfare offers and travel promotions.
  • New travel products and services.
  • Agency registration opportunities.
  • Distributor programmes and business partnerships.
  • Deposit incentives and other promotional benefits.
  • New platform features and service updates.

Promotional communications will be handled in accordance with applicable law and any consent requirements. Users may opt out of promotional communications through an available unsubscribe mechanism or by contacting us directly. Opting out of promotional communications will not prevent the delivery of essential service-related notifications.

13. User Privacy Rights

Subject to applicable law, users may have the right to:

13.1. Request Information

Ask about the personal information we collect and how it is used.

13.2. Access Information

Request access to personal information associated with their account.

13.3. Correct Information

Request correction of inaccurate or incomplete information.

Withdraw consent where processing is based on consent, subject to applicable legal requirements.

13.5. Request Deletion

Request deletion of information where legally permitted.

13.6. Opt Out of Marketing

Stop receiving promotional communications.

13.7. Raise Complaints

Contact us regarding concerns about the handling of personal information.

Requests may be submitted using the contact details provided in Section 20. We may request reasonable information to verify the identity of the person submitting a request. Some requests may be restricted where information must be retained to comply with legal obligations, resolve disputes or complete outstanding transactions.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, airline websites, hotel platforms, payment gateways and other external services.

Such third-party services operate under their own privacy policies, terms and conditions.

Travonexa does not control the independent privacy practices of external websites. Users are encouraged to review the relevant privacy policy before providing personal information to a third-party service.

The inclusion of an external link does not necessarily constitute an endorsement of that provider's privacy practices.

15. Children's Privacy

Our website and B2B travel distribution platform are primarily intended for adults, travel agencies and business users.

We may process information relating to child passengers where necessary to facilitate a booking made by a parent, guardian or authorized adult.

Such information must be provided only for legitimate travel-related purposes and handled in accordance with applicable law.

We do not knowingly collect children's personal information for independent marketing purposes.

16. Account Closure and Deletion Requests

Registered users may request account closure by contacting our support team, subject to verification and applicable contractual requirements.

Before closing an account, users should resolve outstanding bookings, wallet balances, refunds, credit obligations and other pending transactions.

Account closure does not automatically require the immediate deletion of all associated information. Certain records may need to be retained for accounting, taxation, regulatory compliance, fraud prevention or dispute resolution.

Where information is no longer required and no legal retention obligation applies, we will take reasonable steps to delete or anonymize it.

17. Third-Party Integrations and Booking APIs

Travonexa may integrate third-party application programming interfaces (APIs) and technology services to provide travel distribution and booking functionality.

These integrations may include:

  • Airline reservation and ticketing systems.
  • Global distribution systems.
  • Flight consolidators and inventory providers.
  • Hotel reservation platforms.
  • Payment gateway and banking systems.
  • Agency verification services.
  • Email, SMS and notification providers.
  • Hosting, analytics and cybersecurity services.

The information shared through these integrations depends on the service requested and the requirements of the relevant provider. We aim to limit information sharing to what is reasonably necessary for the relevant transaction or service. Third-party providers may process information under their own contractual arrangements and applicable privacy obligations.

18. Changes to This Privacy Policy

Travonexa Nepal Private Limited may update this Privacy Policy to reflect changes in our business operations, technology, services or applicable laws.

The revised policy will be published on our website.

Where required by applicable law, we will provide notice of material changes or obtain additional consent before implementing changes that require it.

Users are encouraged to review this page periodically.

19. Governing Law

This Privacy Policy shall be interpreted in accordance with the applicable laws of Nepal, including the Privacy Act, 2075 (2018), to the extent applicable.

Disputes relating to this Privacy Policy shall be addressed in accordance with applicable law and the jurisdiction of the competent courts or authorities.

Nothing in this policy is intended to exclude or restrict any right that cannot lawfully be excluded under applicable law.

20. Contact Information

For questions, concerns, requests or complaints relating to this Privacy Policy or the handling of personal information, please contact us using the details below.

Travonexa Nepal Private Limited
Travel Services Distribution Company
Business Address: Bhetghat Chowk, Itahari, Koshi Province 56705, Nepal
Website: https://www.travonexa.com.np
Email: info@travonexa.com.np
Contact Number: +977 9714607397

Please provide sufficient information to help us understand and respond to your enquiry. We may request additional information where reasonably necessary to verify your identity or clarify your request.